FAQ

What is work2future?

The local administrative arm of the Workforce Investment Act of 1998 (WIA), work2future operates One-Stop Centers that serve the areas of San Jose, Campbell, Morgan Hill, Los Altos Hills, Gilroy, Los Gatos, Saratoga, Monte Sereno, and the unincorporated areas of Santa Clara County. The Department of Labor is the main funding stream for the centers. Other sources include state, local, and federal grants and corporate support.

Strategically positioned within the City of San Jose Office of Economic Development, work2future addresses the workforce and economic development needs of our local area, in collaboration with small and large businesses, educational institutions and community-based organizations.

For further information, contact the front desk at (408) 794-1100.

Who is eligible to enroll in work2future services and what documentation is needed?

To enroll in work2future services, you must be:

  • Interested in services offered by work2future, and willing to complete the tasks and programs staff recommends
  • Able to provide right to work documentation (ask staff for further information)
  • Registered with Selective Service* if you are a male, born after December 31, 1959. *Some exceptions may apply.

Once you have enrolled into training, you will meet with a member of the Talent Coaching Team who will discuss program services and resources available to you.

For further information, download our Orientation Packet and Orientation Presentation or contact the front desk at (408) 794-1100.

Rather than enrolling into work2future services, I'd rather just come in and utilize your resources on my own. Can I do that? 

To provide a more efficient and productive process to serve our customers, work2future has estab­lished a new system that requires that all custom­ers be enrolled. This new system is part of a California pilot program commonly referred to as the Service Integration Model. Via the Service Integration Model, work2future is helping to create a new local workforce system that is skills-based, moving each One-Stop Center client through a common set of value-added services designed to increase their employability and their chances of retaining jobs and advancing in them.  As a result of the changes being made to accommodate the Service Integration Model, work2future has shifted emphasis away from self-help and general resource room activities and instead placed greater emphasis on assessment, career coaching and skill development led by trained staff skilled in talent engagement, talent coaching and employer services. 

What are the larger goals of the Service Integration Model?

Some key goals for service integration include:

  • Responding to 21st Century industry demand and our contemporary workforce crisis;
  • Assuring that our services and training are in alignment with current local and regional labor market requirements;
  • Shifting service priority to an emphasis on worker skills, assisting workers to gain the skills leading to self-sufficiency and responding to business demand;
  • Coping with limited and declining funding through a more efficient use of resources and a reduction of program duplication and requirements;
  • Improving our positioning with legislative and other policy leaders, by assuring the Local Workforce System is stepping up and claiming both credit and ownership for the larger number of clients we already serve;
  • Increasing service levels and quality; and
  • Redefining and improving performance.

Do you have programs and services for youth?

The Youth Services Program enables qualifying youth ages 14 to 24 to receive assistance at no cost to them. Available services may include: 

  • Career Counseling
  • Career Planning and Placement
  • Special Programs
  • Referral Services

For further information, contact the Youth Services Hotline at (408) 794-1156.

How do I register for a work2future / Workforce Investment Act (WIA) job training program?

  1. If you haven’t already done so, you will first need to enroll in work2future services.
  2. Once you have enrolled into work2future services, you will meet with a Talent Coach who will discuss options available to you, including the possibility of beginning a job training program through one of work2future’s local approved vendors.  
  3. Your Talent Coach will then provide comprehensive case notes to a training specialist.
  4. You will then be referred to to WinSolutions/WorkKeys – you must complete the WorkKeys and test at a level 3 or above.
  5. In addition, depending on your situation, you may be asked to enroll in a Transferable Skills Workshop if you are changing careers.
  6. You will also need an updated / current resume; if you do not have one, you must attend the Resume Development Workshop.
  7. Whether or not you attended the Resume Development Workshop, you must attend the Resume Critique Workshop.  Be sure to bring your updated / current resume with you.
  8. Should your Talent Coach ask you to complete any other steps (additional workshops and/or activities), you will need to complete those steps as well.

Once you have completed all steps above, you will receive a referral form that will direct you to a training specialist; if these steps are not completed, you will not be scheduled for an appointment with a training specialist.  

The training specialist will contact you to schedule an appointment to discuss your interest in enrolling into a job training program; note that appoints are scheduled in the order in which the referrals are received.  Please be advised that work2future / WIA training is not an entitlement, and that completing the above steps does not guarantee you will be able to enroll into a job training program; each client’s situation is reviewed on a case-by-case basis.  Note that if you are recommended for training after meeting with the training specialist, the process can take up to a maximum of 60 days. 

Download our Orientation Packet and Orientation Presentation or contact the front desk at (408) 794-1100.

How much funding is available to cover the cost of a job training program?  Do you offer transportation assistance while I am in training? 

If your training specialist recommends you for training, work2future may be able to assist in the the cost of training and may also assist with supportive services such as a bus pass or gasoline reimbursement.

For further information about work2future job training, meet with a talent coach at work2future.

What services are available to local businesses?

The work2future Business Services team provides business tools and resources that help San Jose-Silicon Valley businesses succeed in a global economy.  Key services include:

  • Business support and services via BusinessOwnerSpace.com
  • Downsizing/Outplacement Services
    • Employee Transition assistance
    • Layoff Consultations
  • Job Descriptions Development
  • Skills Assessment
  • Applicant Screening and Matching
  • Recruitment Services and facilities
  • Job Fairs
  • Retraining and up-grade training programs
  • On the Job training
  • Access to non-profit and public partners focused on supporting local businesses
  • Technical assistance
  • Information regarding tax credits and incentive programs
  • Site location assistance
  • Unemployment insurance information
  • Labor market information / workforce intelligence

For more information about work2future Business Services, call BJ Sims, Business Services Manager at 1-877-880-1222.

For additional business assistance visit www.businessownerspace.com.

What should I do if I have problems with the work2future website?

Should you run into technical difficulties with this website, please visit our Help page. Once you have accessed that page, If you still need assistance, please email our web development company, NIA Creative, at jen@niacreative.com to report your concern so that we can immediately investigate and resolve the problem.  When you send your email, it would be helpful if you can specify:

  • Your computer’s operating system (Windows XP, Vista, Mac OSX, etc.)
  • Which browser and browser version you are using (Internet Explorer, Firefox, Safari, etc.)
  • The nature of the problem you experienced, including the specific page of the website you were accessing

We will review your issue and contact you to let you know the status of the problem as well as let you know when the issue has been resolved.

The FAQs listed here are  helpful, but what I really want is to speak to someone on the phone or in-person. Who can I contact for further assistance?

If you would like additional information or assistance during business hours, please visit or call your local work2future One-Stop Center:

SAN JOSE ONE-STOP
Office Hours:  Monday – Friday 8:00 a.m. – 5:00 p.m.
1601 Foxworthy Avenue
San Jose, CA 95118
408-794-1100
Map/Directions

WORK2FUTURE YOUTH TRAINING CENTER
Office Hours:  Monday – Friday 8:00 a.m. – 5:00 p.m.
2072 Lucretia Avenue
San Jose, CA 95122
408-794-1234
Map/Directions

CAMPBELL ONE-STOP
Office Hours:  Monday – Friday 8:00 a.m. – 5:00 p.m.
2450 South Bascom Avenue

Campbell, CA 95008
Phone:  (408) 369-3606
Map/Directions

GILROY ONE-STOP
Office Hours:  Monday – Friday 8:00 a.m. – 5:00 p.m.
7800 Arroyo Circle, Suite A
Gilroy, CA 95020
Phone:  (408) 846-1480
Map/Directions

CTC PARTNER AFFILIATE
Office Hours:  Monday – Friday 8:00 a.m. – 5:00 p.m.
749 Story Road
San Jose,CA 95122
Phone:  (408) 213-0961
Map/Directions

MORGAN HILL SATELLITE ONE-STOP
Office Hours:  Monday - Friday 8:30 a.m. - 12:00 p.m and 1:00 p.m. - 4:30 p.m.
17666 Crest Avenue
Morgan Hill,CA 95037
Phone:  (408) 776-8248
Map/Directions

The City of San Jose is committed to open and honest government and strives to consistently meet the community’s expectations by providing excellent service, in a positive and timely manner, and in the full view of the public.  For more information, please view Code of Ethics.
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